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How to Weather the Storm: Ryan Lochte-Edition

media storm

Crisis communication is a critical skillset for any PR professional. Having the knowledge to protect and defend an organization or individual who is facing a public-facing challenge can often mean the difference between life or death of a public image. Take the recent scandal between Ryan Lochte vs. the city of Rio at the 2016 Summer Olympic Games. As you may remember, Lochte falsified information regarding an altercation between him, his teammates and a gas station security officer. Both sides screamed he said/she said, but in the end, Lochte was the one with egg on his face.

Had it not been for the camera footage revealing Lochte’s antics of busting an advertisement sign, peeing on the side of a building and bickering with a security office, this story could have easily come out different. But thank goodness for modern technology in this third world country. Days following the incident, the truth behind the lies started to come out, and Lochte was up against the wall without the proper PR training.

Ryan Lochte, Rio Games

Photo Courtesy of CNN

Had I been on Lochte’s communication’s team, here’s what I would have recommended to him:

Step 1: Know your talking points.

Once a crisis is recognized (ie, the video unveiling the truth is released), it is critical to develop the streamlined talking points. Who/what/where/when. This helps to keep the message on track and the rumor mill to a minimum. In Lochte’s case, his story wasn’t ironclad (because he was lying), and holes were immediately present. Obviously, it would have been smarter for Ryan to start with the truth, instead of his exaggerated version.

Photo Courtesy of si.com

Photo Courtesy of si.com

Step 2: Ensure your team is properly media trained in crisis communication.

If more than one person is involved in the crisis (which is typically the case), then ensure each person knows the talking points. And make sure they have been briefed before speaking with the media. Nothing is worse than being detained while boarding an airplane, all because your bonehead teammate couldn’t stay on message.

Step 3: Don’t veer off message.

I think this is very closely tied in with Steps 1 and 2. Once the truth behind the Rio incident began to come to light, Lochte’s story began to slowly change. And change again. And then again. With multiple versions of a story floating around, it makes the spokesperson less credible and the hype behind the crisis much larger. When in doubt, just stop talking.

Step 4: In times of crisis, leave the internet hype alone.

As the crisis begins to spiral out of control, the internet hype will typically catch up with it quickly. It can become overwhelming to want to jump in and do damage control by responding to social media comments, correct false rumor claims and release a different message than was previously approved. Keep in mind that this hype will eventually subside, and if you weather this storm with class, you will be able to keep your dignity on the other side.

Step 5: Keep your friends close, but the media closer.

Do you know what Ryan’s smartest move was? Scheduling a sit down with the television station that had spent the previous 72 hours throwing him under the bus. What do you do if an influencer publishes an unflattering story of you? You may be debating if you should you engage with them. Well, it may be a good idea – just as long as it’s done professionally and respectfully. And remember, “no comment” is still a story.

But what do you do when all else fails? Just like a bad breakup – continue to look forward, change your hairstyle, and join the next season of Dancing with the Stars. Crisis averted!

Women of the Olympics & the Telling of Great Stories

Over the weekend the Summer Olympics in Rio kicked off. Despite much worry leading into the Games over major issues such as safety, facilities, clean water and overall security, so far Rio is proving to be a respectable host. And in a time when it seems hard to find common ground, sports once again bring us together.

Breaking the glass ceiling

There are so many compelling athlete profiles and stories to be shared, but there is one trend in particular that is standing out.  The women.  Strong, powerful, beautiful, rule defying.  From iconic Olympic competition in the fields of gymnastics, track and field, and swimming to new favorites such as beach volleyball, tennis, fencing, air rifle and rugby, the women have it.

 An honest human representation

There is no stereotype these female athletes fit. From age, race, religion and upbringing – they for one, are a true representation of the country.  Yes, some are girly girls and love bling (Team USA is rocking 5,000 crystals per leotard); some are unapologetic (Ibtihaj Muhammad is the first U.S. athlete to compete in fencing while wearing a hijab); they don’t have time for cheats (Lilly King #fingerwag); others are unfazed (love her or hate her, Hope Solo has already made several amazing saves at the net while the crowd heckles her with chants of “ZIKA!”); and they come in all ages (Sydney McLaughlin is 16-years-old and competing in the 400m hurdles; Oksana Chusovitina is representing Uzbekistan in gymnastics for the seventh time at the age of 41 – and she’s not writing out 2020!).

Girl power ads

What gets me extra jazzed is that we know these stories through the power of excellent marketing. From tear-jerking ads to highly produced packages airing during NBC’s nightly prime time coverage, women athletes are getting the attention they deserve. The American Business Journals did a piece last week spotlighting what they deemed the 10 best girl power ads airing during these Games.

They are all great so it really is hard to pick a favorite (so I’m not, and instead putting in my top 4); however, I must agree with the writer who suggests you watch NBC’s “Salute” at least a few times, with the volume cranked up.

 

To remind yourself how anything is possible, watch “The Chant” courtesy of Samsung. For the first time, South Sudan is represented at the Summer Olympics by 400m runner Margret Rumat Hassan. This is her story.

If you need a good cry, watch “Doing Good” by Minute Maid – and then remember to tell your parents that they are #doinggood.

And finally, a story of strength by Under Armour in an ad profiling the USA women’s gymnastics team. It will make you wish you could fly just like those girls.

 

An Olympic-Sized Celebration

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Aren’t the Olympics great? I mean, after all they are an institution – not just in our country but around the world. A coming together. A celebration of camaraderie, commitment and, of course, sports. I’m sure we can all remember some of our favorite Olympic moments. Whether it was Flo Jo and her amazing nails, or Kerri Strug landing that vault one-footed, or the famous Battle of the Brians in 1988 when Brian Boitano and Brian Orser both skated for the gold – to the same military-themed long programs. I get chills just remembering it!

For the past several weeks I’ve been wishing that I was more excited about the 2014 Winter Games. I don’t know why but this Olympiad just seemed to lack some of the pizzazz of previous Games. Perhaps it’s the looming threat of terrorism or the political tensions that exist between the U.S. and Russia. Since we’ve had plenty of days to be at home watching TV while the snow falls outside, I have encouraged my kids to spend some time watching the Olympics, wanting them to not miss out on this special celebration that only happens once every four (or two) years. There have already been some heartwarming – and heart-stopping – moments. And even some for the PR record books (I’m looking at you, Ashley Wagner). With just a few days, here are

My top 5 things about the Games so far:

  1. Bob Costas’ pink eye. It makes me cringe just looking at him. Ouch.
  2. Ashley Wagner’s look of disgust at her less-than-stellar scores in the team competition. Move over McKayla.
  3. Russia’s 15-year-old figure skating extraordinaire, Julia Lipnitskaia. Amazing.
  4. The new slopestyle event in snowboarding. Badass.
  5. The story about American ice dancers’ Meryl Davis and Charlie White’s moms who brought them together when they hadn’t even cracked double-digits and haven’t missed a competition since. Commitment pays off.

Battle of the memes

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