I recently had the opportunity to attend a PRSA webinar presented by Geoff Livingston and Andrew Gilman called the Art and Science of Storytelling across Platforms. Given that a huge portion of a PR professional’s job is crafting stories for their clients, this topic was relevant and applicable. Here are my top takeaways from the webinar:
Emotion and fact are the building blocks for your story
“No facts without stories and no stories without facts” – this was one of the first messages the presenter pressed. This is a useful framework through which to filter story concepts. When building a story for a client, start with a headline. Ensure the headline is factual and straightforward—but also unique and with emotional interest. Gilman used an example of UPS and their “no left turns” story. Their headline UPS values sustainability, is factual, but generic and did not differentiate UPS from their competitors. However, adding the interest element, UPS values sustainability—never takes left turns provides a differentiating factor and unique appeal.
Gilman also recommends crafting a story that can be localized to smaller markets. For instance in the UPS example, a PR professional could pitch to their local outlet and encourage them to follow UPS drivers and see the story for themselves.
Consider a communication wheel
Once the story has been built for the client, it’s time to consider your platform options. Gilman presented the option of creating a strategic communications wheel for your client. The wheel has the client at the center with all the forms of communicating their message as the spokes. Laying out all of the possibilities in a visual can show the breadth of opportunities available.
Pick your media venue
The primary media venue will determine your primary platform. Livingston recommends that the primary outlet reach the broadest audience possible. The type of content may determine your primary venue—e.g. if there’s video content you may use YouTube or Vimeo. Once you have your primary platform selected it’s crucial to have all secondary and tertiary outlets connect to it. Secondary outlets should appeal to a more specialized audience—they may provide more details or insider information that would attract a more enthusiastic group. Which secondary outlet platforms are best depends on the story, but they tend to be social media outlets and blogs.
Repeat your message—not your story
Do not copy and paste your message onto all your platforms. No one wants to read the same word-for-word content on Twitter, Instagram and Facebook—the content should be tweaked for each. Consider the key elements of your story, then consider the platform and audience. How can it be reshaped to fit a new platform? In-depth, lengthier content? Visual imagery? Interactive elements? Use these questions to make changes to the story as you spread your message across different media.